Store Policy

White Dress

Payments

We accept paypal payments and major credit cards: AMEX, Mastercard, Discovery and Visa.

Refund Policy

Same day purchase full refund, non usage full refund.

Warranty Claims & Replacements

REPLACEMENTS

UNDER THE 1-YEAR LIMITED WARRANTY YOU CAN MAKE A WARRANTY CLAIM AND OBTAIN A REPLACEMENT IF THE PRODUCT HAS A MANUFACTURE’S DEFECT. THE 1-YEAR LIMITED WARRANTY COVERS MANUFACTURES DEFECTS ONLY AND NOT DAMAGE DUE TO MISUSE OR IMPROPER CARE OF THE PRODUCT.

*Note: Please make sure to register your product within 30 days from the date of purchase to activate your 1-Year Limited Warranty. Warranty Claims do not apply to items purchases made from an unauthorized internet sites or retailers.

How to get make a Warranty Claim and get a replacement? In the rare case your product is defective.

STEP 1: MAKE SURE THE PRODUCT IS REGISTERED (CLICK HERE TO REGISTER). AFTER THE DAY OF PURCHASE YOU HAVE 30 DAYS TO REGISTER YOUR PRODUCT.

STEP 2: SEND THE DEFECTIVE PRODUCT ALONG WITH THE FOLLOWING INFORMATION:

  • Fill out the Warranty card that comes inside the box of your product.
  • A note describing the fault or problem with the product
  • Send a money order or certified check of $49.95 to cover the Shipping & Handling fee. Money order should be made out to: Sequence Professional Products
  • Send a copy of your original receipt.
STEP 3: SHIP US THE PRODUCT ALONG WITH THE PREVIOUS REQUIREMENTS (COPY OF RECEIPT, WARRANTY FORM, BRIEF NOTE & MONEY ORDER).

Ship to: Sequence Professional Products. P.O. Box 42 College Park, Md 20741

STEP 4: YOU SHOULD RECEIVE YOUR REPLACEMENT PRODUCT WITHIN 7 TO 10 BUSINESS DAYS. WITHIN THIS PERIOD OF TIME WE PROCESS YOUR WARRANTY CLAIM, INSPECT THE PRODUCT FOR MANUFACTURE’S DEFECTS AND SHIP THE PRODUCT TO YOU.

*Note: Please be aware that if we inspect the product and the damage is not a manufacture’s defect, but is caused by misuse or improper care of the product, we cannot process the claim and your product will be returned to you

Shipping Policy

Appliances shipping will be added to purchase price. Product shipping will be added to purchase price. Shipping for warranty replacements are included in registration card instructions.

Guarantee & Warranty

Sequence Finishing Tools styling irons are manufactured to the highest standards and will provide you with superior performance when used in accordance with the instructions in this manual. The device is guaranteed against defective materials or workmanship for a lifetime. This warranty covers manufacturer defects only and not damage due to misuse or improper care of the product. It also insures you a timely response to your warranty requests. Our limited 1-Year Warranty is activated from the date of purchase.

Sequence cannot guarantee the quality of products sold by unauthorized dealers.

Purchasing Sequence products from Internet sites not legitimately representing Sequence products forfeits the warranty.

• Product must be registered within 90 days from date of purchase to validate warranty (warranty card enclosed).

• Please keep a dated receipt as proof-of purchase. The date of sale and the seller’s stamp is required for the validity of the warranty.

• Warranty does not apply to devices showing abuse, damage, or to our judgment are nut defective.

• Warranty is not valid if damage has been caused to the product being dropped or if repair has been attempted by any unauthorized person.

• In the unlikely event that the product is found defective please return the appliance in its original packaging with a check or money order in the amount of $49.95 for shipping, handling, and processing and you will receive are placement within 7-10 business days. Please also include your most current mailing address, phone number, first and last name, salon name and E-mail.

• Nothing in this guarantee excludes, restricts or otherwise affects your statutory rights

Please register your product online at www.SequenceHairSystem.com

Sequence Professional Products
P.O. Box 42
College Park, MD 20741
www.SequenceHairSystems.com

  • Copyright 2014 Sequence Hair Systems